Return window

Items can be returned within 30 days of delivery. The products must be in their original, unused and undamaged condition, including all original packaging and labels.

Non-returnable items

The following items cannot be returned for safety and hygiene reasons:

  • Products that have been used, washed, or damaged
  • Items that are not in their original packaging
  • Products purchased during final sales or with special discounts

Return process

  1. Log into your account on anonymoussko.com
  2. Go to your order history and select the order you wish to return
  3. Follow the instructions to generate a return label and authorization
  4. Pack the items securely and attach the return label
  5. Ship the package using the provided return method

Refund method

Refunds will be issued to the original payment method used for the purchase. The processing time for refunds varies depending on your payment provider, but typically takes between 5-10 business days after we receive and inspect the returned items.

Return shipping costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (such as shipping the wrong item or a defective product).

Inspection process

All returned items undergo a quality inspection upon arrival at our warehouse. Refunds are processed only after the items have passed this inspection and meet our return conditions.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

Gift returns

Items received as gifts can be returned for store credit. The refund will be issued in the form of a gift card that can be used for future purchases on anonymoussko.com.

Damaged or defective items

If you receive a damaged or defective item, please contact our customer service within 7 days of delivery. We may request photos of the damage to assist with the claim process.

Late returns

Returns received after the 30-day return period cannot be accepted. The package will be returned to you at your expense.

Return tracking

We recommend using a trackable shipping method for your return and keeping the tracking number until the process is complete. Anonymous Sko is not responsible for return packages lost in transit.

Refund exceptions

During promotional periods or special sales events, return policies may be adjusted. Any changes to the standard return policy will be clearly communicated at the time of purchase.

Store credit

In some cases, customers may be offered store credit instead of a monetary refund. This credit can be applied to future purchases and typically does not expire.

International returns

For international orders, customers are responsible for any customs duties, taxes, or fees associated with the return shipment. We recommend checking with your local customs office before initiating an international return.

Holiday return extension

Purchases made during the holiday season (typically November and December) may qualify for an extended return window. Details of any holiday return extensions will be announced on our website.

Privacy and returns

We process personal data in connection with returns in accordance with our Privacy Policy. By initiating a return, you agree to the processing of necessary personal data for the completion of the return process.

This refund policy is effective from the date of publication on anonymoussko.com and may be updated periodically. By making a purchase, you agree to the terms of this refund policy.